VC4: Keeping the experience personalized in Network Inventory Management

At VC4, we understand that in an increasingly automated world, the personal touch remains just as important as ever. While our innovative platform, Service2Create (S2C), [previously known as IMS] offers unmatched efficiency and automation for network inventory management, we have never lost sight of the importance of human connection and experience. Our commitment to keeping that personalized experience alive is reflected not just in the advanced technology we develop, but also in the people we collaborate with and the way we engage with our customers across the globe.

The Human Element in a Tech-Driven World

All industries are evolving, and businesses need to keep up. Many of which are turning to automation and AI to manage their networks. While these technologies have pushed the boundaries in the way inventory is managed, they can also create a feeling of distance between companies and their customers. At VC4, we believe that technology should enhance human interaction, not replace it.

That’s why we’ve focused on expanding our customer-facing teams, globally, to ensure we continue delivering a level of service that’s both high-tech and highly personal. We’ve made it a priority to ensure that our customers always have direct access to knowledgeable, approachable professionals who can assist with any challenge they face—whether it’s technical or strategic, and in their given time-zone.

Meet the Global Team by Name: A Dedicated Point of Contact

One of the key ways we’ve kept the human touch alive at VC4 is by assigning dedicated Sales Directors in each region. These regional experts are more than just salespeople—they are trusted experts, with years of experience in tech, telecoms and inventory management, who understand the unique needs of our customers, no matter where they are in the world. By having local representatives who are experts in both the telecom industry and the specific challenges of the region they serve, we ensure that customers receive tailored solutions that meet their exact needs.

Based in the Netherlands our team spans outward from this central location in Europe. Let’s introduce them:

• Peter van Hartingsveld – Chief Commercial Officer
• Ricardo Varela van Oordt – VP of Global Sales
• Todd Benfield – Regional Sales Director – North America
• Jamel Bouhafa – Regional Sales Director – MEA
• Shah Navaz – Regional Sales Director – APAC & ME
• Rebeca Escriva Lopez – Sales Account Manager

This team is dedicated to serving the partners and customers of VC4 worldwide. You can get hold of them through our dedicated e-mail for the team: sales@vc4.com

A Multi-National, Multi-Diverse Team Ready to Solve Any Challenge

Our commitment to providing personalized service goes beyond just our Sales Directors. At VC4, we have assembled a diverse and multinational team that reflects the global nature of many tech businesses. Our employees come from different backgrounds, cultures, and expertise levels, all united by a common goal: to help our clients succeed and solve their challenges.

Our team at the main office is ready to tackle any challenge customers might face, offering the combined knowledge and support needed to resolve issues efficiently. Whether it’s troubleshooting a network outage, offering insights on how to optimize inventory management, or discussing the latest telecom trends, our experts are here to help.

We Speak Your Language

In addition to having a diverse team, we understand the importance of communication. That’s why we’ve made it a priority to ensure that our team speaks multiple languages, allowing us to connect with our customers in the way that’s most comfortable and effective for them.

We speak English, Spanish, Arabic, French, Dutch, and more—ensuring that no matter where you are in the world, you can easily engage with our team. Whether you need assistance in your native language or have complex technical questions, we are always ready to communicate clearly and efficiently.

The VC4 Difference: Tech-Driven and Customer-Focused

At VC4, our approach to network inventory management has always been about finding the balance between cutting-edge technology and human expertise. Our platform, S2C, delivers automation and efficiency, but it’s our people who truly set us apart. By combining the power of AI and automation with a passionate, multi-lingual team that is always ready to serve, we ensure that our customers never feel like just another account. Instead, they are partners with a company that truly understands their needs and is dedicated to their success.

In a world where it’s easy to feel lost in the shuffle, VC4 remains committed to offering both the high-tech solutions you need and the personal attention you deserve. Whether it’s our regional Sales Directors or our multi-national team working behind the scenes, we’re here for you—ready to face the challenges of tomorrow, together. Give us a shout, we would love to help you!